Dyson Returns Policy
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- To return a Dyson.com, MyDyson™ app, or Dyson Call Center machine purchase for a full refund, you need to return the machine within 30 days from the delivery date. This policy excludes wearable devices such as Dyson OnTrac. Dyson headphones have a 14-day refund policy from the shipped delivery date.
- Shipping for returns is free.
- Please allow up to 4-8 weeks for return processing. Once complete, your refund will be issued within 10-14 business days. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.
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1. Complete the online return in our portal
To return a Dyson.com, MyDysonTM app or Dyson Call Center machine purchase for a full refund, you need to return the machine through the portal 30 days* from the delivery date.
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2. Return your Dyson technology
A prepaid label will be sent to you by email. Affix the label to your package and drop it off at a collection point. We will keep you informed by email of the progress of your return.
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3. Receive your refund
Once we have received and validated the return, we will refund you via the payment method used when the order was placed.
You will receive your refund within 14 days maximum.
